We offer a 7-day money back guarantee for all of our digital products (no video-services).
That means if you have and problems with your template or any other digital product from our shop, you can send an email within 7 days to firstname.lastname@example.org and get your money back.
You’ll only get your money back if…
…we can’t fix your problem
…the problem is unsolvable
…the problem is not caused by the customer or it’s the customers fault
…the support will be contacted within 7 days (after purchase)
…the customer sends a proof that the digital product has any problems
If its clear for our support that your problem is under guarantee, you’ll get your money back to the same paypal account which was used to buy the product.
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